FAQ

Please see our size charts here.

Please see our return policy here.

We ship within Canada with Canada Post (Expedited service) and USPS in the US.

We offer flat rate shipping of $15 to Canada and the US.

Yes, you will receive a shipping notification with a tracking number via e-mail.

Within Canada, orders usually take 2-13 business days to deliver once shipped, depending on
location. Within the USA, orders usually take 2-6 days to arrive once shipped. A tracking number
will be provided with your shipping confirmation. Additionally, production times for items are as
follows. T-shirts & sweatshirts: 1-2 days, robes: 8-10 days, totes & makeup bags: 7-10 days. This
is based on a quantity of 1-5 items per order.

Pick up is not currently available.

Not at this time, but we may offer this as an option in the future. Please e-mail
hello@thecrewapparelco.com to inquire.

T-Shirts, Tanks & Sweatshirts: Machine wash warm inside out with like colors using phosphate-free detergent. Machine dry. Do not iron decoration. Do not dry clean.

Robes: Machine wash in cold water with a mild phosphate detergent. Do not bleach. Hang to dry.

Tote Bags: Hand wash in cold water. Do not bleach. Hang to dry.

Makeup Bags: Machine or hand wash in cold water alone or with dark colours. Since your
makeup bag is lined with denim, the denim dye may run the first few washes. Do not put in the
dryer or denim lining will shrink and wrinkle. Do not bleach.

Each item is made to order in house at our production studio in Montreal, Canada.